Frequently asked questions
Do prices include GST?
Yes. Prices include GST at the rate the seller has declared for the product, and the product page shows the pre-GST price and the GST amount. Your bill and invoice show GST as a separate line.
Will I get a GST invoice?
Yes. Every order comes with the seller's GST tax invoice, showing their GSTIN. Download it from the order page in Your orders.
Who sells the products?
Independent hardware and building-material sellers. The seller is named on every product page with a link to their store. Build Bharat Mart runs the marketplace, payments and support.
How much is delivery and how long does it take?
The delivery charge is shown in the cart and at checkout before you pay. Each product page shows how quickly the seller dispatches it and an estimate for your PIN code. Details: Shipping & Delivery.
How can I pay?
UPI, debit or credit card, or net banking through Razorpay, or cash on delivery where offered at checkout.
Can I return an item?
If the product page marks it returnable, yes — within the window shown there, counted from delivery (7 days if none is shown). Start the return from Your orders. Returns of damaged, defective or wrong items are free; for any other reason you pay the return shipping. Damaged, defective or wrong items can always be reported. Details: Returns, Refunds & Cancellations.
Can I cancel an order?
Yes, free of charge, until the seller dispatches it. A prepaid order is refunded automatically to the original payment method, and BBM Bucks you spent come back to your balance. See Returns, Refunds & Cancellations.
What are BBM Bucks?
Reward points credited when your order is delivered. 100 Bucks = ₹1, spent as a discount at checkout, and they expire 12 months after they are credited. Bigger orders earn a higher percentage back — each product page shows what it earns. See your balance.
Is there an app?
Yes — Build Bharat Mart for Android and iPhone, in English and Hindi, with order notifications.
How do I contact you?
Email buildbharatmart@gmail.com or call +91 99999 98645. Complaints are acknowledged within 48 hours — see Grievance Redressal.