Build Bharat Mart

Choose delivery location

Enter your PIN code to check delivery time and serviceability.

Returns, Refunds & Cancellations

Last updated 23 September 2026

Every product page tells you, before you buy, whether that item can be returned and for how many days after delivery. That product-level rule is the one that applies to your order.

Which items can be returned

  • Items marked returnable on the product page can be returned within the window shown there, counted from the day the order is delivered. Where a returnable item shows no window, it is 7 days.
  • Items marked not returnable cannot be returned unless they arrive damaged, defective or different from what you ordered. Raise that as a complaint.
  • Only delivered orders can be returned, and each unit can be returned once.

How to return

  1. Go to Your orders (website or app) and open the order.
  2. Choose the items and quantity, and a reason: Defective, Wrong Item, Damaged Shipping, Size Issue, Color Mismatch, Quality Issue, Not as described, Changed mind, Other. Photos help when an item is damaged or defective.
  3. You see the refund amount before you submit. The seller reviews the request; you can follow its status in Your returns and cancel it while it is still pending.

How much is refunded

The price and GST of the units you return. If the order used a coupon or BBM Bucks, the discount is shared across the items in proportion to their value, and the returned items' share is deducted — you get back what you actually paid for them. BBM Bucks you earned on the returned items are reversed.

How and when you get it

When you request the return you choose how to be refunded: to the original payment method (UPI, card, net banking), as BBM Bucks, or by bank transfer (for cash-on-delivery orders). We process the refund once the seller accepts the return. Refunds to a card or UPI usually take 5–7 working days to show in your account, depending on your bank.

Cancelling an order

You can cancel from Your orders until the seller dispatches it. There is no cancellation charge. A prepaid order is refunded to the original payment method. Once an order has shipped it can no longer be cancelled — accept delivery and return it if the item is returnable, or contact us.

Damaged, defective or wrong items

Check your delivery when it arrives. If something is damaged, defective or not what you ordered, raise a return with the matching reason and photos, or write to buildbharatmart@gmail.com. This applies to non-returnable items too.

Build Bharat Mart is operated by NNPYS Home Solutions LLP. Questions: buildbharatmart@gmail.com · +91 99999 98645. See also Shipping & Delivery and Terms of Use.