Returns, Refunds & Cancellations

Last updated 6 October 2026

Every product page tells you, before you buy, whether that item can be returned and for how many days after delivery. That product-level rule is the one that applies to your order.

Which items can be returned

• Items marked returnable on the product page can be returned within the window shown there, counted from the day the order is delivered. Where a returnable item shows no window, it is 7 days.
• Items marked not returnable cannot be returned unless they arrive damaged, defective or different from what you ordered. Raise that as a complaint.
• Only delivered orders can be returned, and each unit can be returned once.

How to return

1. Go to Your orders (website or app) and open the order.
2. Choose the items and quantity, and a reason: Defective, Wrong Item, Damaged Shipping, Size Issue, Color Mismatch, Quality Issue, Not as described, Changed mind, Other. Photos help when an item is damaged or defective.
3. You see the refund amount before you submit. The seller reviews the request; you can follow its status in Your returns and cancel it while it is still pending.

Who pays to send it back

• Damaged, defective, wrong or not as described: the return costs you nothing — the seller or we arrange and pay for getting it back.
• Any other reason (for example, you changed your mind or ordered the wrong size): you send the item back to the seller at your own cost. The refund itself is not reduced.

How much is refunded

The price and GST of the units you return. If the order used a coupon or BBM Bucks, the discount is shared across the items in proportion to their value, and the returned items' share is deducted — you get back what you actually paid for them. BBM Bucks you earned on the returned items are reversed.

How and when you get it

When you request the return you choose how to be refunded: to the original payment method (UPI, card, net banking), as BBM Bucks, or by bank transfer (for cash-on-delivery orders). We process the refund once the seller accepts the return. Refunds to a card or UPI usually take 5–7 working days to show in your account, depending on your bank.

Cancelling an order

You can cancel your order — and, where offered, a single delivery of it — from Your orders until the seller dispatches it. There is no cancellation charge. What you cancel is refunded automatically to the original payment method: its price, GST and delivery charge, less its share of any coupon. BBM Bucks you spent on it come back to your balance straight away, and the rest of the order keeps its discount. Refunds to a card or UPI usually take 5–7 working days to show in your account, depending on your bank. If a seller cannot fulfil a delivery, it is cancelled and refunded the same way.

Once a delivery has left the shop it can no longer be cancelled — accept it and return the item if it is returnable, or contact us.

Damaged, defective or wrong items

Check your delivery when it arrives. If something is damaged, defective or not what you ordered, raise a return with the matching reason and photos, or write to buildbharatmart@gmail.com. This applies to non-returnable items too.

Build Bharat Mart is operated by NNPYS Home Solutions LLP. Questions: buildbharatmart@gmail.com · +91 99999 98645. See also Shipping & Delivery and Terms of Use.